End User License Agreement (EULA)
Rillsoft GmbH – as of 12 June 2026
§ 1 Subject Matter, Scope, Order of Precedence
(1) This End User License Agreement (“EULA”) governs conclusively the grant and exercise of usage rights to the software products provided by Rillsoft GmbH, including accompanying components and, if ordered, associated cloud services (together “SOFTWARE”).
(2) Provisions on contract conclusion, delivery, prices/payment, withdrawal/return, and warranty/liability in the purchase/delivery relationship result primarily from the General Terms and Conditions (GTC) of Rillsoft GmbH; these apply in addition to this EULA. This EULA governs the software license (on-premise/download); for cloud-based services (SaaS) the GTC apply additionally. Support and maintenance services result, depending on the product, from the service description, a support contract and/or an agreed SLA. In case of conflicts, the order of precedence defined in the GTC applies:
(1) individual agreement/order confirmation, (2) service description/price sheet, (3) GTC, (4) EULA; mandatory statutory provisions remain unaffected.
(3) The SOFTWARE is provided electronically by making a download available. The serial number required for use is communicated to the licensee after contract conclusion in text form (in the invoice), e.g. by email or in the customer account. Activation takes place by email or via online license verification. User instructions and other documentation are provided in text form (e.g. as PDF) for download.
§ 2 Definitions
For the purposes of this EULA:
Update: A change to fix errors/security issues or improve performance without significant functional expansion.
Upgrade: A new major version of the SOFTWARE designated by Rillsoft as an upgrade with significant functional expansion or structural changes. An upgrade exists in particular if
(i) new core functions or modules are added or existing core functions are substantially expanded,
(ii) data models/file formats, interfaces, or system requirements are materially changed, or
(iii) a major version change (e.g. MAJOR number or year designation) is released.
Single-user license: Installation/use on one end device; device changes only after uninstalling.
Named-user license: Use exclusively by the named assigned person; no parallel use by other persons.
Concurrent/network license: Concurrent use is limited to the purchased number of simultaneous sessions.
Cloud services: Functional components provided over the Internet (SaaS), in particular collaboration, synchronization, storage, notification, time tracking, and DMS functions.
Customer data: Content transmitted/created by the licensee (e.g. project, resource, and usage data).
§ 3 License Grant, Scope of Rights
(1) Rillsoft grants the licensee a simple, non-transferable and, subject to § 10, non-sublicensable license to the object code of the SOFTWARE.
(2) The scope of the license is determined by the ordered license type (§ 4).
(3) Creating a backup copy and adjusting settings/parameters at documented interfaces is permitted.
(4) Rights to trademarks, company identifiers, know-how, and documentation remain with Rillsoft or its licensors (e.g. Rillsoft GmbH Software House).
§ 4 License Types
(1) Single-user license: Installation and use on one end device; a change is permitted if the SOFTWARE is completely uninstalled from the previous device.
(2) Named-user license: Use exclusively by the named user; temporary reassignment (e.g. substitution) is permitted provided no parallel use occurs and the reassignment is documented.
(3) Concurrent/network license: Installation in the network/on servers is permitted; simultaneous use is limited to the purchased number of concurrent sessions. (Corresponding to network use in the original text.)
(4) Subscription (if agreed): Time-limited license; updates included during the term; ends upon expiration unless extended.
(5) Perpetual license: Time-unlimited use of the acquired version; maintenance/updates only by separate agreement.
Note (US auto-renewal): For subscriptions, the special disclosure and consent requirements under U-5 (Automatic Renewal) apply.
§ 5 Use Restrictions
(1) The following are prohibited in particular:
(a) transfer, rental, lending, leasing, sublicensing outside § 10;
(b) circumvention of technical protection measures;
(c) modifications outside documented extension points;
(d) reverse engineering/decompilation, unless mandatorily permitted by § 69e UrhG;
(e) use for the development of directly competing products.
(2) The use of copy protection mechanisms (e.g. product activation keys, anonymous online activation) is permitted; their unusability does not by itself constitute a defect.
US carve-outs: The prohibition of reverse engineering/decompilation does not apply to the extent mandatory US law provides otherwise; in the USA in particular 17 U.S.C. § 1201(f) (interoperability) and 17 U.S.C. § 117 (backup copy/“essential step”).
§ 6 Protection Mechanisms, Activation
(1) Activation/license verification may be required to prevent unauthorized use.
(2) As part of activation, technical license/system data (e.g. license ID, product/version data, hash-based hardware features, UI language) as well as a pseudonymized system parameter may be transmitted and stored; personally identifiable content is not collected in this process.
(3) In the event of substantial hardware/software changes, reactivation may be required.
§ 7 Special License Forms
7.1 Evaluation/Trial/Demo
License type and term
(a) Rillsoft grants the licensee a free, simple, non-transferable right to use the object code of the SOFTWARE exclusively for testing and evaluation purposes for the duration of the evaluation phase (“Trial License”).
(b) The evaluation period is 30 calendar days from initial installation/activation or from the start date shown in the SOFTWARE. One extension of a further 30 days is permitted and occurs exclusively by support confirmation through issuance of a new trial key. After expiration, the license may be automatically deactivated. Continued use or circumvention (e.g. multiple registrations, system manipulation, use of multiple trial keys) is prohibited.
Purpose and restrictions
(a) Productive use (including continuous operation, productive processing of customer, employee, or financial data, production-like test systems) is excluded.
(b) Use with personal data is prohibited, unless exclusively anonymized or for demonstration purposes with test data. Contact/registration data for providing trial access remain unaffected; content processed in the application must be used as test/anonymized data.
(c) It is prohibited to circumvent technical restrictions of the trial version or to use the SOFTWARE “in a way that avoids fees” (e.g. after expiration of the trial without a valid license).
Functionality, support, and warranty
(a) Functionality may be limited compared to the full version; the SOFTWARE may contain a time mechanism that deactivates it after expiration.
(b) Support is not owed unless expressly promised; provision is “as is”.
(c) The GTC principles remain unaffected, according to which warranty/liability may be limited or excluded for free downloads.
Termination and obligations upon expiration/breach
(a) Upon expiration or termination for good cause, the trial license expires; the licensee must delete/uninstall all copies and stop using the SOFTWARE.
(b) In the event of a breach of this provision, Rillsoft is entitled to block access, claim damages, and refuse future trial licenses.
7.2 Education
Eligible persons
(a) Educational institutions: state-recognized schools, colleges/universities, vocational institutions, research institutions without a primary commercial purpose.
(b) Natural persons through educational institutions: enrolled students, teaching staff, research staff, and administrative staff of the institutions named above.
(c) Not eligible: companies, spin-offs, contract/third-party research with primarily commercial objectives.
Proof, term, revocation
(a) Eligibility must be proven in advance and periodically (e.g. institutional email domain, proof of study/employment); evidence must be sent to info@rillsoft.de.
(b) The license is granted free of charge for the duration of the eligibility and continues as long as the eligibility remains substantiated; it is not limited to a fixed term and does not automatically convert into a paid license. The continued eligibility must be demonstrated or confirmed periodically (as a rule annually); the renewed proof is likewise free of charge. The license ends when the eligibility ceases.
(c) Rillsoft is entitled to revoke the Education license if evidence is missing, incorrect, or if there is commercial-productive use.
Purpose and restrictions
(a) Use exclusively for teaching, training, and non-commercial research; no productive or commercial use (e.g. customer projects, paid services, internal productive operations).
(b) Transfer, sublicensing, or use by third parties outside the eligible group is prohibited.
(c) Rillsoft may provide functional restrictions; support/updates occur only within the respective conditions stated.
Further information on free Education use: Education overview and Education campus license.
Audit and cooperation
- (a) To prevent misuse, Rillsoft may request evidence to a reasonable extent and perform spot checks (e.g. license/usage reports), while observing proportionality and data protection.
7.3 Freeware/private use
License type and purpose
(a) Only for private users (natural persons outside their commercial/professional activity).
(b) Commercial use is excluded; any indirect profit-making (e.g. side business, associations with commercial operations) is considered commercial.
Scope and restrictions
(a) Freeware may be limited by function, storage, or use; Rillsoft may change or discontinue freeware services at any time.
(b) No entitlement to support, maintenance, updates, or availability.
(c) Copy protection/activation-related mechanisms may be included; their use does not constitute a defect (see GTC).
Termination
- (a) Rillsoft may terminate the freeware license at any time for good cause (in particular misuse, circumvention, commercial use); the user must uninstall the SOFTWARE and delete copies.
7.4 NFR (Not For Resale)
Recipients and purpose
(a) NFR licenses may be provided to Rillsoft partners, resellers, press, multipliers, or customers for demonstration, verification, or testing purposes.
(b) Productive use is excluded; NFR may not be used to provide paid services.
Conditions
(a) Time limits and device/user-based binding may be provided; issuance may be marked (e.g. watermarks, restricted functions).
(b) Not transferable, not saleable, not sublicensable; Rillsoft may revoke or block NFR keys.
(c) Publication of benchmarks, reviews, or screenshots may require prior consent, unless legally permitted.
Legal consequences in case of breach
- (a) Withdrawal of NFR rights, blocking of accounts/keys, claim for damages and additional license fees (if NFR was used productively).
§ 8 Updates, Upgrades, Maintenance/Support
(1) Rillsoft may provide updates; security/stability updates may be installed if enabled.
(2) Upgrades may require separate licensing; upon installation of an upgrade, its EULA replaces the previous license terms.
(3) Support services arise from separate service descriptions/SLA; any required system/contact information is used exclusively for the specific purpose.
§ 9 Warranty (license law portion)
(1) Statutory warranty rights apply to consumers.
(2) For businesses, warranty is based on the agreed quality; the licensee must report defects without delay.
(3) The sales law warranty/liability rules in the GTC remain unaffected, including the notice of the Customer’s responsibility to install provided updates/patches/hotfixes.
§ 10 Transfer
(1) The licensee may transfer the entire license once permanently to a third party, provided all installations are fully uninstalled and all license evidence is handed over and the acquirer accepts this EULA.
(2) Accounts/subscription/cloud access are transferable only in accordance with account rules.
§ 11 Term, Termination
(1) This EULA applies from installation/activation.
(2) Both parties may terminate for good cause, in particular for serious, not merely minor, breaches of this EULA. After contract termination, all copies of the SOFTWARE must be deleted.
§ 12 Data Protection, References
(1) For website/marketing data processing, the provisions of the privacy policy apply (controller, data categories including log files/cookies, purpose limitation, legal bases, recipients/data processing structures). Processing takes place primarily on servers in Germany; when external services are used (e.g. web analytics/marketing/video embedding), transfers/processing in third countries (especially the USA) may occur; details are set out in the privacy policy.
(2) The privacy policy describes in particular the use of Google Analytics with IP anonymization, Google Ads/remarketing and YouTube embeddings in extended privacy mode, together with opt-out notices and references to Google’s terms/policies.
§ 13 Liability
(1) Rillsoft is liable without limitation for intent and gross negligence, for damages arising from injury to life, body, or health, under the Product Liability Act, and in the event of assuming a quality guarantee.
(2) In cases of simple negligence, Rillsoft is liable only for breach of essential contractual obligations (cardinal obligations), limited to the foreseeable, contract-typical damage; loss of profit is excluded. The liability limitations apply accordingly to legal representatives/agents. (Consistent with the GTC system.)
US notice - “CONSPICUOUS” DISCLAIMER (in addition to § 13):
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RILLSOFT DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES; THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
§ 14 Export Control, Sanctions Law
Scope
(a) The SOFTWARE, related technical data, and documentation may be subject to export control, re-export, and sanctions regulations of the European Union, the Federal Republic of Germany, and, where applicable, other jurisdictions (including the UK and USA/EAR).
(b) The licensee undertakes to comply with all applicable regulations (including embargoes, goods lists, end-use and end-user restrictions).
Permitted/Prohibited uses
(a) The licensee will neither directly nor indirectly export/re-export the SOFTWARE to sanctioned countries/territories, transfer it to listed parties, or use it for prohibited end uses (e.g. ABC weapons, missile technology).
(b) The licensee represents that it is not on a relevant sanctions list (e.g. EU sanctions lists, US SDN list) and does not belong to a listed party.
(c) Obligations of this kind are standard in the industry; see, for example, formulations of other providers on export controls and sanctions.
License/authorization requirements
- (a) The licensee is responsible for obtaining any required export/transfer authorizations. Rillsoft is not obligated to deliver/perform if this would violate export/sanctions law.
Cooperation, review, and suspension
(a) In case of a reasonable suspicion of a sanctions/export law violation, Rillsoft may suspend performance until the legal situation is clarified; the licensee must cooperate appropriately (e.g. end-use certificates).
(b) If the licensee violates this provision, Rillsoft is entitled to terminate the EULA without notice and claim damages.
Anti-boycott reservation
- (a) This clause applies only insofar as it does not lead to a violation of mandatory anti-boycott law (e.g. EU Blocking Regulation).
§ 15 Governing Law, Place of Jurisdiction
Governing law
The law of the Federal Republic of Germany applies, excluding conflict of law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
Place of jurisdiction
Place of performance and exclusive place of jurisdiction for all disputes arising out of or in connection with this EULA is, insofar as legally permissible, Leonberg, Federal Republic of Germany.
Contract language and form requirements
(a) The contract language is German; translations are provided solely as an aid.
(b) Changes/additions to this EULA require text form, unless stricter formal requirements apply.
§ 16 Final Provisions
(1) Changes/additions to this EULA require text form, unless stricter form is prescribed.
(2) If individual provisions are invalid, the validity of the remaining provisions remains unaffected (severability clause).
(3) Priority of specifically agreed SLAs, data processing agreements (cloud), and individual agreements remains unaffected.
Special Conditions for Cloud Services (Annex A)
A1 Scope of Services and Access
(1) Rillsoft provides cloud functions (including DMS, synchronization, notification, time tracking) over the Internet; the Internet connection required for this is not part of the service.
(2) Access may require registration/account creation; acceptance of the GTC occurs during registration.
A2 Availability, Maintenance
(1) Rillsoft provides the cloud service according to the state of the art; maintenance windows with temporary interruptions are permitted.
(2) Service levels arise, if agreed, from separate SLA documents.
A3 Customer Data, Data Processing, Storage Location
(1) Rillsoft processes customer data exclusively to perform the contract and on the licensee’s instructions; a data processing agreement (DPA) applies with the use of subcontractors (hosting/payment/tax consulting) pursuant to Art. 28 GDPR.
(2) According to the privacy policy, storage takes place primarily on servers in Germany; service providers used act as processors.
A4 Data Security, Export/Backup
(1) Rillsoft maintains appropriate technical and organizational measures (TOM) and continuously improves them.
(2) The licensee can back up/port data via provided export functions.
A5 Termination
(1) After the end of the contract, customer data will be deleted or anonymized in accordance with the DPA/privacy policy; statutory retention obligations remain unaffected.
Product/Purchase Relationship (Annex B)
B1 Download and Activation Key
Delivery is exclusively electronic. The serial number required for activation is provided to the licensee in the invoice sent by email. Activation of the software can occur both by entering the serial number as part of the email process and via online license verification.
B2 No right of withdrawal/return for activation keys (B2B); trial version allows prior review.
B3 Warranty/Liability
Cure, customer obligation to install provided updates/patches/hotfixes; limitation of lost profits; copy protection does not constitute a defect.
Open Source Notes (Annex C)
The SOFTWARE may contain open source components; their license texts can be found in the software documentation/“About”. For these components, their licenses take precedence.
US Annex - Additional Provisions for Customers with Seat in the USA / US Consumers
Valid in addition to the EULA. In case of conflict, mandatory US rules take precedence. As of 12 June 2026
U-1 Scope, Order of Precedence
(1) This annex applies in addition to the EULA for customers with seat in the United States of America (“USA”) and, to the extent legally applicable, for US consumers.
(2) Mandatory US consumer protection provisions take precedence.
U-2 Assent / Electronic Consent
(1) The licensee expressly agrees by actively clicking an “I agree” element (click-wrap) before installation, use, purchase, or renewal.
(2) Electronic consents are valid pursuant to the E-SIGN Act; Rillsoft provides the licensee with the material contract information in storable form.
U-3 Warranty / Implied Warranties (UCC/Magnuson-Moss)
(1) TO THE EXTENT PERMITTED BY LAW, RILLSOFT DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITATION IS CONSPICUOUS.
(2) SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES; THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
(3) If Rillsoft provides a “written warranty” to US consumers within the meaning of the Magnuson-Moss Warranty Act, the disclosure/notice obligations under 16 CFR Part 701 apply; in this case implied warranties are not excluded where prohibited by federal law.
U-4 Liability (Savings Clause)
(1) No limitation for intent, personal injury, product liability.
(2) To the extent federal/state law prohibits limitation of incidental/consequential damages, the corresponding limitation does not apply.
U-5 Subscription / Automatic Renewal (ARL compliant)
(1) For paid subscriptions, Rillsoft informs clearly and conspicuously before contract conclusion about term, renewal, cancellation modalities, price per billing period, and cancellation method; the Customer provides affirmative consent.
(2) Rillsoft provides an email confirmation and, where legally required, reminders before renewal and offers an easily accessible online cancellation (e.g. in the account area).
U-6 Privacy for US Consumers (CPRA/State Laws)
(1) Rillsoft publishes a US Privacy Notice (Notice at Collection) with CPRA/state rights (access, deletion, correction, opt-out “Do Not Sell or Share”, opt-out of “Targeted Advertising”, restriction of use of sensitive data, non-discrimination, authorized agent, GPC recognition).
(2) Opt-out mechanisms including Global Privacy Control are implemented on websites/apps.
U-7 Reverse Engineering / Backup Copy (US carve-outs)
(1) The prohibition of reverse engineering does not apply to the extent mandatory US law permits this for interoperability (17 U.S.C. § 1201(f)).
(2) A backup copy and necessary reproductions for the “essential step” are permitted (17 U.S.C. § 117).
U-8 U.S. Government End Users
The SOFTWARE is “Commercial Computer Software” within the meaning of FAR 12.212/DFARS 227.7202; the US government acquires only the rights under this EULA.
U-9 Export Control / OFAC / EAR
(1) The licensee represents that it is not on OFAC sanctions lists and will not provide the SOFTWARE to listed parties or to sanctioned countries/regions; Rillsoft may suspend services if there is reasonable suspicion. (2) Export/re-export under EAR (15 CFR 730-774); required authorizations must be obtained by the licensee.
U-10 Dispute Resolution (Optional Arbitration Clause)
Option A (without arbitration): US consumers may sue in a locally competent court to the extent permitted; jurisdiction/governing law clauses of the EULA are not interpreted to their detriment.
Option B (with FAA arbitration): Binding individual arbitration under the FAA (9 U.S.C. § 1 et seq.), class action waiver, 30-day opt-out. Note: Use only if click-wrap assent and clear pre-notices are implemented in product/processes.
Order of precedence: This annex takes precedence, to the extent legally permissible, over the general provisions of the EULA if and to the extent there are deviations.